We understands that trauma can occur anytime, anywhere and is always unprecedented. The levels of trauma that an event can cause the individual or people that have witnessed the trauma can range depending on their interpretation of the event and the aftermath.
Our Critical Incident response is developed to respond immediately with the affected team to reduce the risks of post-traumatic stress and other associated stress which may affect well-being and reduce normal functioning.
Many of our clients incorporate specific Critical Incident Response as part of their EAP program. These two types of service typically have different response times. For example EAP can only be accessed via normal business hours where as Critical Incident Response is available 24/7 using a special pager number.
Flexible Service, 24 hours a day, 7 days a week
We will always respond via telephone within 15 minutes of receiving the trauma alert, or arrive at the critical incident or trauma site in person within 2 hours of receiving the call.
For Face-to-face counselling appointments, if immediate care is required, this can be arranged for the same day service, or we will require 48 hours notice.
For Telephone or Online Counselling appointments, this can be arranged for same day service or when convenient for the client.